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Privacy policy

Personal Information

When you visit or use our online services, we may collect personal information, previously submitted to the bank, including your name, email address, mailing address, phone number (s), account number, location ( to help find the nearest ATM) and the username.

Usage and Other Information

In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, and the site you visit next. We or our third-party partners may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.

myAccess Mobile App

For your convenience, AccessBank offers you the ability to access some of our products and services through mobile applications. When you interact with us through app., we may collect information such as unique device identifiers for your mobile device, your screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device. We may ask your permission before collecting certain information (such as precise geo-location information) through myAccess Mobile app.

Additional Sources of Information

We may also collect information about you from additional online and offline sources including from co-branded partner sites or commercially available third-party sources, such as credit reporting agencies. We may combine this information with the personal and other information we have collected about you under this Online Privacy Policy.

Use of İnformation

We use the information discussed above in a number of ways, such as:

- Processing applications and transactions;

- Verifying your identity (such as when you access your account information);

- Preventing fraud and enhancing the security of your account or our online services;

- Responding to your requests and communicating with you;

- Managing your preferences;

- Performing analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;

- Providing you tailored content and marketing messages;

- Operating, evaluating and improving our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);

- Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies; and

- For any other purposes that we may specifically disclose at the time you provide or we collect your information.

We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customers) for various business purposes, where permissible under applicable laws and regulations.

Disclosure of Information

We may share the information we collect from and about you with our affiliates and other third parties. For example, we may share your information with:

- AccessBank’s third-party service providers;

- AccessBank affiliated websites and businesses in an effort to bring you improved service across our family of products and services, when permissible under relevant laws and regulations;

- Other companies to bring you co-branded services, products or programs;

- Third parties or affiliates in connection with a corporate transaction, such as a sale, consolidation or merger of AccessBank businesses; and

- Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties.

- We may share anonymous or aggregated information with third parties to help deliver products, services, and content that are tailored to the users of our online services and for other purposes.

Account Information

You may edit your account profile information by logging into your account via our Online Services.

Promotional Communications

You may opt out of receiving promotional emails and text messages from myAccess by following the instructions in those messages. Please note that if you opt out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.

Location Information

If you initially consent to the collection of location information by myAccess or Google Maps within our mobile application, you may be able to subsequently stop this collection through your device operating system settings or through your online account settings. If either of these opt-out options are not available to you, you may also disable location information by following the standard uninstall process to remove our mobile application from your device.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Online Services.


We use reasonable physical, electronic, and procedural safeguards that comply with legal standards to protect and limit access to personal information. This includes device safeguards and secured files and buildings. Visit our Safety recommendations for additional information about how we protect your Personal Information.

Please note that information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information (such as your Login) to us.

Updating Your Information

Keeping your account information up-to-date is very important. You may review, or update certain account information by logging in and accessing the online services. If you cannot change the incorrect information online, or you prefer to request changes offline, please use the Contact Us option on our site, or call or write to us. You can also speak to one of our branch representatives, your financial advisor, or your designated account representative.

Changes to this Online Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy, and in some cases, we may provide you with additional notice (such as by adding a statement to the homepages of our website or mobile application or by sending you an email or push notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Autofill SMS OTP in the Mobile Application

4 digit SMS OTP sent to your mobile device each time shall be read from your mobile device and used automatically in order to authorize your transaction in MyAccess application only for the purpose of simplification of your verification process.